Welcome to
Daughters of India

Care counsellors visit elders at least twice a month as per the care plan, more often if needed, including for appointments, errands, or emergencies. In addition, the Samarth care team calls elders twice a week, and care counsellors aim to speak with family members at least once a week to share updates. 

Elders and children can contact the care counsellor or RSI anytime. While there are no limits on calls, we request avoiding late-night or early-morning calls unless it’s urgent. For regular communication, we encourage using the dedicated WhatsApp group for quick updates and coordination. A 24×7 Samarth Helpdesk is also available for support whenever needed.

During each visit, care counsellors spend a few minutes observing and interacting with the attendant, nurse, or domestic help. This includes:

• Noting their attitude and behaviour, they should appear polite, calm, and attentive. Any signs of stress or rudeness may need follow-up.
• Checking for concerns, asking if they have any issues, suggestions, or upcoming leave plans.
• Assessing awareness, asking basic questions about the elder’s health, medication schedule, upcoming tests, or doctor visits to ensure they’re engaged and informed.
• Reviewing vital tracking, if applicable, verifying that health records or vitals are being properly maintained.

Additionally, care counsellors speak with the elder to check their comfort level with the staff and discuss any concerns they may have. This regular interaction helps ensure that support staff are accountable, reliable, and aligned with the elder’s care needs.

If the request can be rescheduled, please suggest a mutually convenient time. For urgent matters, the Samarth office should be contacted. Care counsellors are expected to offer the same care and attention as a daughter living nearby, while recognising that even daughters can occasionally be unavailable. Our plan does not include 24×7 emergency support, but just like family, we try to accommodate as many requests as possible with care and responsibility.

If there’s an urgent or practical need, you may go ahead and make the payment. Please keep the receipt and submit it with your visit report. Samarth will reimburse the amount in your monthly payout and bill the family accordingly. However, planned payments should be routed through the central office via the RSI. Wherever possible, elders should not pay directly. If they insist, collect the amount and inform the office.

For any payment above ₹5,000, please call the Samarth central office so we can proactively coordinate with the family and share our bank details for direct reimbursement.

Please do not engage any local service providers on your own for services at the elder’s home. Instead, contact the Samarth team, who will arrange a verified provider. If the elder prefers a specific service provider, you may go ahead and coordinate with that person directly, keeping the Samarth team informed. This ensures both safety and consistency in service quality.

Yes, Samarth can help arrange medical tests, medicines, doctor consultations, and essential products. Please contact the Samarth central office for assistance and access to available discounts. If you receive any such request from the elder or their family, immediately inform the Samarth office. We work with a trusted network of vetted service providers to ensure safe, reliable, and high-quality care.