A care leaders job is to be the primary local daughter of the parents and a sister to their children.
- She helps the children observe, gives suggestions and advices, help them to best take care of the parents.
- To the parents she is the elder daughter who they can reach out for any help.
- To Samarth, she supports the care counsellor and central operations team with guidance and direction and planning to best support the particular set of parents
- Understand the onboarding form and requirements for care advisor
- Setup introduction call, introduce care team (DM & CC)
- Discuss and finalize the initial care plan with the children
- Create tasks related to the care plan
- Manage communication with children (chat group)
- Support central ops team for task information completion
- Observe for any issues and help that they may require
- Assess comfort with care counsellor
- Collect information for care journey
- Educate parents on samarth care plan capabilities
- Direct agenda for visits and care delivery
- Identify help and engagement opportunities
- Organise health profile completion
- Ensure that emergency contacts data is filled in
- Ensure, through care counsellor, completion of the safety security audit
- Get the recommendations from the central office
- Medical prescriptions
- Aadhar card
- PPO
- Health Insurance
- Contact details of – help, estate officer, neighbours, local relatives, doctors
- Utility Bills
- Interests
- Festivals celebrated
- Date of birth and anniversary
- Collate information from care counsellor, health calender, safety & Security recommendations and engagement ideas; additional support requirements
- Discuss and finalize with children
- Help her with her queries
- Setup agenda for visits and take her thru the care plan
- Validate, correct and lock visit reports
- Track for overdue visits
- Coordinate with DM for backup care counsellors
- Provide feedback on care counsellor for replacement to Delivery manager
