FAQ's
How often can the elders / children get in touch with the care counsellor?
The care counsellors visit them as per the care plan that has been setup. This means a minimum of 2 times a month. In some cases, more frequent visits are also scheduled. Additionally, in case of requirement, extra visits are also done. These are typically to cover any appointments or events or urgent errand that needs to be done.
Additionally, there are calls twice a week from the Samarth care team. Care counsellors are also encouraged to call, at least once a week to the families. Samarth, also provides a central helpdesk which the parents can connect to anytime.
Elders and children are free to call RSI/Care councellors at any time, however we encourage that children use the WhatsApp group instead of calls wherever possible. There are no restrictions on the no. or time of calls, however, unless an emergency, we request them to avoid late nights / early mornings
How will you help in monitoring the attendant / nurse / domestic help and ensuring that they are working properly?
During your visits, spend a couple of minutes talking to the attendant / nurse / domestic help, and also observe his / her behaviour.
– They should be polite and relaxed, if not this is an area of concern.
– Check if they have any concerns or suggestions or apprehensions.
– Are they planning to go on vacation etc.
– Ask attendant / nurse a few questions on the health of patient and see if they are aware. Are the medicines available? When is the next checkup / test?
– If certain vitals need to be tracked, please check if they are maintained and looking ok.
Also, check with the elders if they are comfortable with the attendant / nurse and any concern that they might have.
What if CC are not available when the elders needs your help?
If the requirement is such that it can be rescheduled at a mutually convenient time, please do suggest. In other situations, please contact Samarth office. Remember your commitment is the same as that of a daughter staying close by. The daughter is also busy sometime. We are not offering 24×7 emergency availability through Samarth care team in our plan. However, as a daughter, we manage as many such requests as possible.
What if we need to pay on behalf of the parents?
In case of need or situation, please go ahead a pay. Keep a receipt, wherever available and share it along-with the visit report. Samarth will reimburse you these spends in the monthly payouts to you and claim it in their billing to the customers. This is to be done only in case of need or a practical situation. Payments that can be planned should be direct through the central office vide the RSI. Mostly the elder should not pay directly. If the elders want to pay collect the payment and communicate the same.
In case the amounts are beyond 5000/- please call Samarth central office so that proactively we request the children to reimburse Samarth bank details and accordingly the payments are done.
What should I do in case the elders need a service provider like plumber, electrician, etc.?
Please do not use your local service provider for any service that needs to be delivered at home of the elder. Please contact the Samarth team for help. In case the elders want you to use a particular service provider, please go ahead and coordinate it with the service provider.
Can Samarth arrange tests / medicines / doctors for the elders / products, if required?
Yes, these services are available, please contact Samarth central office for help and discounts. In case you come across any request for service or product, please do connect with Samarth central office. Samarth has created a vast network of service providers after carefully checking them for their business practices to ensure high quality and safe services.
